Digital products
Our images are digital products delivered immediately on purchase. Because a download grants instant access to the file, purchases are generally non-refundable once the image has been downloaded.
When we will refund
We will provide a refund where:
- the image is faulty, corrupt, or does not match its description, and we cannot resolve the issue; or
- you were charged in error or more than once for the same order; or
- you have not downloaded the image and request a refund within 14 days of purchase.
How to request a refund
Contact tech@datasole.cloud with your order number and a description of the problem. Technical issues are often resolved quickly, so please reach out before requesting a refund. Billing questions can also go to sales@datasole.cloud.
Processing
Approved refunds are returned to your original payment method — via Stripe for card payments. Crypto payments are refunded to a wallet address you provide. Processing times depend on your card issuer or the network.
Your statutory rights
This policy does not affect your statutory rights as a consumer under applicable law.